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24 Hour Live Customer Service
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24 Hour Live Customer Service
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Full/Part time
Time Requirements:
10/11am-4pm
Pay:
$80-245/house – Depending on house size
About Us
“The values and culture of the company are ingrained in each system. Systems are documented and taught regularly. We teach interdependence within the company and find joy in each individual’s success.
We build our team by helping each individual recognize their strengths and providing opportunities to excel.
Our mission to build careers worth having, businesses worth owning, and lives worth living means that we must work together to ensure productivity, profitability, and wealth-building opportunities for our associates. We understand that the purpose of business is to fund the perfect life for our associates.
Our company culture is luxury. We strive to give our guests a five-star experience. We dress our best and speak with the utmost respect, patience, and kindness. Our team works together in a way that puts to ease each owner, guest, or client with the feeling they are working with one symbiotic entity. Our systems and procedures are kept up to date and trained regularly.
FULL-TIME
MAY USE COMPUTER. MUST ENSURE MALWAREBYTES IS ACTIVE AT ALL TIMES. MUST KEEP THE COMPUTER SECURE AND OUT OF THE HANDS OF ANY UNAUTHORIZED PERSONNEL.
JOB | DESCRIPTION |
RECEIPTS | -Watch one talk finance line and breezeway for receipts. -Log all on appropriate spreadsheets. -Assist with collection if needed. -File on Drive as necessary and in file folder |
PAYROLL | -pull buildertrend & breezeway report. review all comments and track the additional income hours & receipts. log. -confirm chargebacks are collected, including additional cleaning. -organize breezeway report in master accounting log |
CHARGE FAILS | -weekly pull change fails. confirm payments go through. send out reminders, have cs assist with responses. |
ACCOUNTING | -Balance QB invoices with bank accounts |
BUDGET | -Keep track of spending, costs, fees, income and balance a budget -Verify credit card charges |
BILLABLES | -Pull Breezeway report of Billables -Insert into necessary invoices and statements |
FULL-TIME
MAY USE COMPUTER. MUST ENSURE MALWAREBYTES IS ACTIVE AT ALL TIMES. MUST KEEP THE COMPUTER SECURE AND OUT OF THE HANDS OF ANY UNAUTHORIZED PERSONNEL.
JOB | DESCRIPTION |
PRICING | -price to fill all properties. review past & learn from it -review present- who can you fill this week and next? -review future dates as they open up. be sure to price holidays high. -create a schedule for overseeing all pricing. -come up with ways for cs to assist in filling properties |
INVOICING | -pull all reservations. simplify. add to spreadsheets |
CLEANING LEAD | -Liaison with cleaners and CS -Maintain Breezeway tasks |
OWNER LIAISON | -Keep in contact with owners, answer invoicing questions |
ACCOUNTING ASSISTANT | -Assist Account manager with receipts, charges, chargebacks, payouts, invoices, budget, etc |
JOB | DESCRIPTION |
SCHEDULE VISITS | -Plan to train cleaners based on cleaning fails |
DEEP CLEANINGS | -Send out deep clean reminders and emphasis to cleaners |
VISITS / TRAINING | -Visit / train cleaners in field based on schedule (bring extra cleaners if needed + cleaning supplies) |
NEW CLEANER TRAINING | -Training cleaner approx. 1 hour and returning to check when finished -Complete training with all added details missed by cleaner |
Full-time
JOB | DESCRIPTION |
PHONES | -One Talk line: Answer all calls, texts, and return any missed calls -Watch all channels for messages, inquiries and respond -Troubleshoot issues, assist guests with their needs -Create/modify guest reservations and properly charge -Assist homeowners -Forward calls to correct office personnel as needed -Improve guest and owner relations -Support cleaners, liaison between cleaners, on-site and office |
EMAILS/MESSAGES | -Check, respond to and keep all emails organized in the Contact email |
CHARGE VERIFICATION | -Verify all charges are captured and holds are held -Back charge guests (when needed) -Issue refunds (when needed) -Make a list of items needing repair, create a task, and charge guests damages |
BREEZWAY TASKS | -Create breezway tasks for on-site, cleaners, office personnel as needed -Evaluate monthly maintenance and deep cleans -Evaluate photos on channels and review inventory lists -Contact the homeowner, update, get approval for anything needed, and follow up with homeowner |
WEEKLY TRAINING MEETINGS | -Take notes at all meetings, review and ask questions at the next one. -Follow the CS Handbook for all training and information |
Full-time
RECRUITING/HIRING/FIRING | –Responsible for finding, screening, recruiting, and training job applicants -Set up interviews with Department Heads -Create standard Interview questions -Employee setup via Quickbooks and Docusign -Keep file and record of employee pay rate/changes |
PAYROLL/BENEFITS (accounting) | -Review & submit payroll, watch for discrepancies -Employee payroll assistance -Manage benefit programs |
STAFF/ADMIN LIAISON | -One on one/goals & schedule plan, offer employee job/career development -Employee retention -Answer employee questions about their position -Address concerns/air grievances between staff/admin or work-related issued issues -Use weekly 1 on 1 questionnaire to set goals and plan |
SYSTEMS | -Create, implement, and maintain SOPs and Protocols To increase efficiency company-wide |
LAWS | -Keep company up to date on all law changes that may affect the company and employees |
INFORMATION SPECIALIST | -Keep all contact information for suppliers, subs, owners, city, fire department and keep all needed information organized |
Full-time
JOB | DESCRIPTION |
SALES | SALES Get to know the properties using the PROPERTY SPREADSHEEET, PROPERTY GUIDES, CHANNEL LISTINGS, PROPERTY MAXIMIZATION PROGRAM. |
PRICING | -Responsible to assist in getting the property filled -price to fill all properties. review past & learn from it -review present- who can you fill this week and next? -review future dates as they open up. be sure to price holidays high -create a schedule for overseeing all pricing -come up with ways for cs to assist in filling properties -Fill nights before and after current booking, use a message template, offer a deal |
SOCIAL MEDIA | -Review latest posts -Review Local News and events -Post a minimum of 3 times a week on Instagram / stories -Always get a team member to review before posting -Always add The Brokerage logo to Real Estate posts -Post: monthly specials, employee highlight, property highlight reels, announcements/events (community/company), Holiday specials/giveaways, New properties, voiceovers, Post about fun things to do on the weekend, What to eat and where, Adventure reels, guest reviews and photos, behind the scenes of office/cleaning/warehouse (meet the face of…), engage followers |
SIGNATURE PIECES | -Thank you cards: For homeowners that just bought a house from us or are using our management, -Stop by and say hi: Mostly for real estate, incorporate logo almost like a business card with all our contact information but it’s dropped off to a builder for example with a treat of some sort. -Property management Ad: Signature piece that we can print for multiple of things like a foldable place card -Real estate Ad: Same thing as the property management Ad -Real Estate folders: Simple folder for agents to give to clients with the Real Estate logo -Pens: with Real Estate logo -Other ideas of getting our name out there |
PHOTOS/VIDEOS | -Create videos/photos for the listings, advertisement, website, links, social media, etc |
EDITING | -This is the most important of all the marketing jobs, thus the most time consuming, but also most beneficial |
Full-time
JOB | DESCRIPTION |
MEETING SCRIBE | -Scribe Admin meetings, Office meetings, or others |
CITY LICENSING | -Submit & review licencing, oversee completion |
OFFICE INVENTORY/ PURCHASING | -Order supplies for stocking onsite supplies & material, includes stocking bin items, tools, monthly maintenance items, and cleaner items. encourage bottle refilling. -Track lost & found. dispose of items 1 month old. -Order supplies or make store runs. -Schedule office cleaning and organization. |
EMAILS | -Check for bills, owner correspondence, receipts, city and fire inspection information, etc -Sort all into proper folders after attending to the processes necessary to complete |
DATA MANAGER | -Organize, merge, and clean-up files on Google Drive |
PROJECT MANAGER/SCHEDULER | -Check on all staff to be sure all tasks are being completed in a timely/efficient manner -Assist any employees in need of assistance in delegating or completing the tasks efficiently |
Full-time
JOB | DESCRIPTION |
ON-SITE COORDINATOR | -Assist warehouse manager |
REPAIRMAN | -Fix all things within your knowledgeable skill-set and call subs for jobs outside of your skill-set |
LEAD/MANAGE STAFF | -Participate in trainings MONTHLY -Work with cs to schedule long-term monthly maintenance. -Keep a weekly schedule for all on-site crew -Assist in cleaning up and sorting through Breezeway tasks -Check for completion of previous day’s tasks, watch for notes on incomplete and adjust dates assist with completing tasks -Purchase supplies if crew needs |
Full/Part Time
Hrs: 9-5
Maintenance and onsite responsibilities consist of:
Office and warehouse located in Washington managed properties are scattered throughout Hurricane Washington and St George.
Flexible work schedule
About Us
“The values and culture of the company are ingrained in each system. Systems are documented and taught regularly. We teach interdependence within the company and find joy in each individual’s success.
We build our team by helping each individual recognize their strengths and providing opportunities to excel.
Our mission to build careers worth having, businesses worth owning, and lives worth living means that we must work together to ensure productivity, profitability, and wealth-building opportunities for our associates. We understand that the purpose of business is to fund the perfect life for our associates.
Our company culture is luxury. We strive to give our guests a five-star experience. We dress our best and speak with the utmost respect, patience, and kindness. Our team works together in a way that puts to ease each owner, guest, or client with the feeling they are working with one symbiotic entity. Our systems and procedures are kept up to date and trained regularly.
Part/full-time
JOB FUNCTION | DESCRIPTION |
|---|---|
ON-SITE COORDINATOR |
|
WAREHOUSE MANAGER |
|
CLEANER/ON-SITE QUALITY ADMIN |
|
Day-to-date tasks:
8 am: Be at the warehouse
-Breezeway: Looking at PAST, PRESENT, FUTURE
Past: Look at the day before (Or weekend if it is a Monday)
What am I looking for?:
What do I need to do?:
Present: Day Of! Today!:
What am I looking for?:
Future: Looking ahead!:
-Assign tasks out for future dates, when properties are open, when is the best time for things to be done.
– writing out future door code for coming inspects and guests.
2250 North Coral Canyon Blvd Suite 111A Washington, Utah 84780